Terms & Conditions

NYSHEALTH LTD is a company registered in England and Wales under company number 16234171, with its registered office at 20 Wenlock Road, London, England, N1 7GU. Our website is located at nyshealth.co.uk.

If you have any questions about these terms, please contact us at [email protected].

By accessing or using our website, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, please do not use our website.

We take care to ensure that product descriptions, images and prices on our website are accurate. However, we do not warrant that product descriptions or other content are error-free, complete or current.

Product images are for illustrative purposes. Packaging may vary from that shown.

Food supplements are not intended to diagnose, treat, cure or prevent any disease. They should not be used as a substitute for a varied and balanced diet and a healthy lifestyle.

All prices are displayed in pounds sterling (GBP) and include VAT where applicable. We reserve the right to change prices at any time without notice. The price applicable to your order is the price displayed at the time you place your order.

Delivery charges are shown separately at checkout. Free delivery is available on qualifying orders as stated on our website.

When you place an order, you are making an offer to purchase the products. We will send you an order confirmation email, which does not constitute acceptance of your order.

A binding contract is formed when we dispatch your order and send you a dispatch confirmation. We reserve the right to decline or cancel any order at our discretion, including where a product is out of stock or where we suspect fraudulent activity.

Payment is required in full at the time of ordering. We accept payment by the methods shown at checkout. All payment information is processed securely by our payment provider.

We aim to dispatch orders promptly. Delivery timescales are estimates only and we cannot guarantee delivery by a specific date. We are not responsible for delays caused by third-party carriers or circumstances outside our control.

Risk in the products passes to you on delivery. Title passes to you once we have received full payment.

If you purchase products from us online, you generally have the right to cancel your order within 14 days of receiving the goods, subject to applicable exceptions under UK consumer law. You do not need to give a reason for cancelling.

To exercise your right to cancel, please contact us at [email protected] within the cancellation period. After notifying us of your cancellation, you must return the goods within 14 days.

Products should be returned in their original condition. Certain sealed products may not be eligible for a change-of-mind return once the seal has been broken where an applicable health or hygiene exception applies.

Where a valid cancellation applies, we will refund the amount due, including the standard outbound delivery charge where required by law. We may withhold the refund until we have received the returned goods or you provide evidence that you have sent them back, whichever occurs first.

Unless the goods are faulty, damaged, incorrect or otherwise not conforming to the contract, you may be responsible for the direct cost of returning them.

Nothing in this section affects your statutory rights.

If a product is faulty, damaged, incorrect or not as described, please contact us at [email protected] as soon as reasonably possible with your order details.

We will deal with the matter in accordance with your rights under applicable UK consumer law. Nothing in these Terms & Conditions limits your statutory rights.

All content on this website, including text, images, logos and design, is owned by or licensed to NYSHealth Ltd and is protected by copyright and other intellectual property laws. You may not reproduce, distribute or use any content from this website without our prior written permission.

To the fullest extent permitted by law, NYSHealth Ltd shall not be liable for any indirect, incidental or consequential loss arising from your use of our website or products.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these Terms and Conditions from time to time. The current version will always be available on this page. Continued use of our website after any changes constitutes acceptance of the updated terms.